Prezi Error Please Try Again Later Unsubscribe

New! Free Prezi Tutorial. Larn Prezi with Certified Expert and Award Winner Pablo Povarchik.

Prezi can drive you nuts!

Prezi issues can be frustrating. In that location are a number of different reasons why your prezi won't work. If you're not using the right hardware or Net browser, Prezi won't work. Your system security settings can forbid information technology from working correctly. If your browser settings are incorrect, Prezi won't work. Your pop-upwardly blocker might be preventing part of Prezi from loading.

You might experience one or more than of the issues shown below. Prezi might requite you an fault message, or a black screen. Or the sync between your desktop app and the online Prezi won't work. Or perhaps the templates won't brandish. You might get stuck watching an ever-spinning cursor. The symptoms you feel might give you clues as to why your Prezi won't work. Check the following presentation to find out what is incorrect with your Prezi.

Help! Prezi won't piece of work on my machine

Solution: You might demand a unlike calculator

Prezi will run on a PC or Mac (but not in Linux). Yous tin can view your prezis, but the Editor will not run on a smartphone, tablet, or Chromebook. The minimum system requirements are shown below. Without them, you might be able to sign upwards for an account, but your Prezi won't work on your machine.

Windows

Os: Windows vii SP1 (64 bit) or newer with updated drivers and DirectX 9 or higher
Processor: Intel Cadre i3 2.00 GHz or AMD equivalent
Memory: Minimum of 4 GB RAM
Graphics: NVIDIA GeForce 405 / AMD Radeon 5000 or higher with 512 MB memory (or comparable)

Mac

OS: Bone X 10.eleven or higher
Processor: Intel Core i3 or improve
Memory: Minimum of 4 GB RAM
Graphics: Nvidia or AMD GPU with 512 MB memory

Assistance! Prezi won't work on my Prezi desktop app

Solution: Check your hardware and Net connection

If you adopt to work offline, you tin can install the Prezi Desktop App —. In that location are Mac and Windows versions, but yous must have a Prezi Plus (or higher) license in social club to use them. Here are the minimum requirements for using the Prezi desktop app:

Windows: Windows seven SP1 or newer with updated drivers, DirectX 9 or higher, and a minimum of four GB RAM

Mac: OS Ten 10.11 or college with a minimum of 4 GB RAM

The first time you run the desktop app, you will need to be connected to the Net. That's because information technology must connect your online Prezi account with the local software. You lot'll simply have to practise this once. After the initial connection, you can use the desktop app completely offline. However, you should be aware that your desktop prezis sync with your online account every time you lot open up the app, as long as you are connected to the Internet. Then the simply way to proceed all your prezis offline is to disconnect from the Cyberspace every time you lot run the desktop app. Annotation: this automated sync feature only practical to Prezi Next. In Prezi Classic you can cull to sync your prezi or go along it offline.

Assist! Prezi won't work on my Prezi App!

Solution: You tin can only view – not edit – a mobile prezi

Prezi used to offer a Prezi app with limited editing capabilities for Prezi Classic. It is no longer supported. However, you lot can view and brandish your prezis on your Android or iOS device with the Prezi Mobile Viewer. Yous'll need iOS 9 or higher to use it on an iPhone or iPad. Android devices demand KitKat or newer.

Help! My Prezi won't load

Solution: You need to modify your browser

Prezi Classic and Prezi Next both run in a browser. Fifty-fifty if y'all exercise all your piece of work in the local desktop app, it even so needs to connect to your online Prezi business relationship in a browser at least once. Chrome is the best browser to use for Windows. Safari is the best for Mac. Firefox (64 scrap) and Microsoft Edge are also supported. Prezi recommends using Chrome regardless of your operating arrangement.

Help! I'm using Chrome only withal, Prezi won't work

Solution: You demand to modify your settings

Check your Chrome settings to see if hardware acceleration is enabled. By default, this is disabled only you can enable information technology by doing the following:

Open Google Chrome.
Click Customize and Command Google Chrome > Settings.
Click on "Prove advanced settings" and scroll to the "Organisation" department.
Bank check "Use hardware acceleration when bachelor" and restart Google Chrome.

Help! I've got everything right but even so, Prezi won't piece of work

Solution: Get Prezi past your security settings

Prezi will non work correctly if it is blocked by your security settings, an ad-blocker, or your company's firewall. To allow Prezi through your security measures make certain that JavaScript, cookies, Flash, and pop-ups are immune for the following:

*prezi.com
*.prezi.com
*.static.prezi.com
*s3.amazonaws.com
*.prezi.com.s3.amazonaws.com
*prezi-a.akamaihd.net
*.cloudfront.net,_
*.preziusercontent.com

The Prezi Classic Editor runs on Adobe Flash. You lot'll need to enable Flash in your browser or else your Classic prezi won't piece of work. Also, be sure you lot are running the latest version of Wink.

If it's your company's firewall that is blocking Prezi, you'll demand to become your It section to brand some of these changes for you.

Other potential Prezi enemies are advertising-blocking extensions like Ublock and Adblock. Either disable these extensions while you use Prezi, or go the extension's settings and whitelist the files listed higher up.

Help! The screen goes black when I effort to edit my Prezi

Solution: Disable GPU support (Apply with farthermost circumspection. Only use this solution if you are certain you lot know what you are doing.)

To disable GPU in the Chrome browser:

Shut Chrome
Add this flag to the control line "–disable-gpu"
Open Chrome

To disable the GPU on a Mac:

Go to the  Apple menu and choose "System Preferences" and then go to "Energy" command panel
Uncheck the box next to "Automatic graphics switching"
Note the text which states this may decrease battery life on the MacBook Pro "When automated switching is disabled, your figurer volition ever use high-performance graphics. This may decrease battery life." – if you lot are non OK with that do non disable this option
Closeout of Arrangement Preferences

To disable the GPU in Windows:

Option i:

Correct-Click on the "Prezi Next' shortcut on the desktop
Click on "Run with Graphics Processor"
Select one of your graphics processors

Selection ii:

Update the display driver or disable GPU back up

Aid! My portable Prezi won't work

Solution: Change the filename

You can only download a portable prezi if you lot accept a Prezi Plus subscription or higher because it tin only exist downloaded from the Prezi Desktop app. When you download a portable prezi, it takes its filename from your Prezi'southward title. If yous've got an exceptionally long filename or if it has special characters in it similar *, /, or #, Windows will not be able to open up the file. After downloading the portable prezi, rename the zip file before attempting to open it.

Another possibility is that the portable prezi contains images and videos that are too large. Big prezis might work fine online but the same presentation downloaded as a portable prezi won't work if it is also big.

Aid! My Prezi won't piece of work in Presenter View

Solution: Expect for it to load completely

Prezi Plus and Premium users tin use the desktop feature called the Presenter View that makes live presenting easier. It displays the current projected view, the upcoming view, and presentation notes. If you come across simply black screens for the electric current and adjacent display, give the Presenter View enough fourth dimension to load completely. It tin have several minutes for extremely large presentations. If this does not resolve the result, check to see that Prezi is not being blocked by a firewall or other settings.

Assistance! I lost my Prezi

Solution: It depends on how you lost it

Scenario 1 – If yous accidentally deleted your prezi, there is no way to get it back. Start a transmission back-up addiction to prevent losing everything if you lot accidentally delete your prezi or want to go dorsum to a previous version.

Scenario 2 – If you lost some (or all) of your content but did not really delete the prezi, the kind folks at Prezi might be able to restore it. Contact them via customer support or, if you have a Basic Prezi business relationship, contact them via the Prezi User Customs.

Scenario 3 – If yous collaborated with others on the prezi and information technology has disappeared, the possessor of the presentation may have deleted it or removed you as a Prezi collaborator.

Help! I can't get to Prezi.com

Solution: Prezi might be downwardly

Information technology doesn't happen often, but on occasion, Prezi stops operating. Yous can meet if it is running and go real-fourth dimension condition reports to see if that is why your Prezi won't piece of work. Check the department above to make certain it isn't a firewall or security result.

Help! I need technical back up

Inline Feedbacks

View all comments

gasconthwifer.blogspot.com

Source: https://www.teachmeprezi.com/why-your-prezi-wont-work/